** Final Sale: Please note that all products created are custom prints made on demand. We do not honor size exchange or buyers remorse. Each product will ship out within 2-7 days of ordering.**
The Root accepts all major credit cards, Apple Pay, Android Pay, and Shopify Pay, as well as PayPal.
Redeeming Gift Cards
Have you received a gift card to The Root store? Congratulations! Your code can be applied at checkout.
Returns and Exchanges Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the return address on the packing slip that came with your order.
If you no longer have the return address that arrived with your package email us at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Orders & Shipping:
Be prepared for delays
Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.
Our top product categories are taking longer than usual to fulfill, especially in the US. For these products, you can expect fulfillment to take up to 25 business days. We're working on improving speed, mostly by investing in new printing equipment and hiring more fulfillment specialists.
Fulfillment / Shipping times:
USA: 2-7 business days Canada: 5-10 business days Europe: 5-10 business days / 10-20 business days (depending on stock availability) Everywhere else: 10-20 business days
I have a problem with my order - what do I do? Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to firstname.lastname@example.org Please note that there’s no need to return damaged products - simply send us a few photos. Please note that all products created are custom prints made on demand. We do not honor size exchange or buyers remorse.
Do you accept returns? We do not accept returns. Please check in with the size guide available in the product description to make sure you order the correct size.
If received product is damaged - send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to email@example.com
Can I cancel my order? / Can I make changes to the order? All orders are final - we cannot cancel orders once they have started production. Please get in touch with firstname.lastname@example.org ASAP to see if it is possible to cancel the order.
What do I need to know about ordering internationally? Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of order being lost in transit and make delivery of the order smoother.
It’s past estimated delivery date and I haven’t received my order yet.
Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.
Make sure you report the problem within 4 weeks after estimated delivery time - If reported outside of the the time frame, unfortunately, we will not be able to help with locating the order.
Get in touch with us - email@example.com
Order is marked as delivered - but not there. In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.
Product disclaimers: Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water based and eco-friendly.
If you receive a product with a stain - please wash it before reporting a problem.
Any other questions? Get in touch with us at - firstname.lastname@example.org we will get back to you as soon as possible.